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Please help me to help you. Before you contact us please read the full product information online and visit my FAQ page. Please try to make your phone calls and E-Mail questions to the point, clearly stated and stay on topic. Please list the exact make and model Generator and any accessory that you have installed along with your concern. Please use the reply button on any follow up emails so that I can look back at our conversation to see any important information about your issue. If you follow these steps I can reply with useful information.